Shipping Policy

Delivery Area

AG PLAS SDN. BHD. delivers to eligible addresses in Malaysia. Please provide a complete delivery address and an active contact number when placing an order.

Free Shipping

Shipping is free for eligible orders delivered within Malaysia. No delivery fee is charged at checkout for eligible Malaysian addresses.

Processing and Delivery

Orders are prepared on Malaysian business days, excluding weekends and public holidays. Delivery estimates are guidance only and can be affected by stock availability, destination, courier operations, weather and public holidays. We do not offer overnight delivery.

Tracking and Delivery Issues

Where tracking is provided by the courier, we will make it available after dispatch. If a parcel is delayed, damaged or missing, please contact us promptly with your order number and relevant photographs.

Delayed, Damaged or Missing Parcels

We will review a reported delayed, damaged or missing parcel with the courier and provide a suitable resolution in accordance with applicable Malaysian law and our Refund, Return and Exchange Policy.

Contact Us

For shipping enquiries, email agplas@outlook.com or call +60 11-1326 9047.