Privacy Policy

AG PLAS SDN. BHD. (“we”, “us” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website, create an account, place an order or contact us.

1. Information We Collect

We may collect the following information:

  • Name
  • Billing and delivery address
  • Email address
  • Telephone number
  • Account login information
  • Order and transaction details
  • Payment status and payment-related information
  • Messages, enquiries and customer-service records
  • IP address, browser type, device information and website usage data
  • Cookie and preference information

Payment card or banking details may be processed directly by third-party payment providers. We do not normally store complete payment card information on our website.

2. How We Use Your Information

We may use your personal data to:

  • Create and manage your customer account
  • Process, confirm and deliver your orders
  • Process payments, refunds, returns and exchanges
  • Communicate with you regarding your purchases
  • Respond to questions, complaints and support requests
  • Prevent fraud and protect the security of our website
  • Improve our website, products and customer experience
  • Maintain business, tax and transaction records
  • Send promotional communications where you have given consent
  • Comply with applicable laws and regulatory requirements

3. Disclosure of Personal Data

We may disclose relevant personal data to trusted service providers when necessary, including:

  • Payment service providers
  • Courier and delivery companies
  • Website hosting and technical-support providers
  • Email and customer-communication services
  • Professional advisers, auditors or regulatory authorities
  • Analytics or marketing providers, where applicable and permitted

These parties may only receive the information necessary to perform their services. We do not sell or rent your personal data.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart active
  • Remember your account and website preferences
  • Support checkout and payment functions
  • Understand website performance and visitor activity
  • Improve website security and functionality

You may restrict or disable cookies through your browser settings. However, some website functions, including the shopping cart and checkout, may not work correctly without essential cookies.

5. Data Security

We take reasonable administrative and technical measures to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no internet transmission or electronic storage method is completely secure. We cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Complete transactions and provide customer support
  • Maintain business and accounting records
  • Resolve disputes
  • Prevent fraud
  • Fulfil legal and regulatory obligations

When personal data is no longer required, we will take reasonable steps to delete or securely dispose of it.

7. Your Rights

Subject to applicable Malaysian law, you may request to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Withdraw consent for certain processing activities
  • Stop receiving promotional communications
  • Request the deletion of information where legally permitted
  • Ask questions about how your personal data is handled

We may need to verify your identity before processing a request. Certain information may need to be retained for legal, accounting or transaction-record purposes.

8. Marketing Communications

We will only send promotional emails or messages where permitted or where you have provided consent.

You may unsubscribe at any time by using the unsubscribe option in the communication or by contacting us. You may still receive essential messages relating to your account, orders or customer-service requests.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of those third parties. Please review their privacy policies before providing personal information.

10. Children’s Privacy

Our website is not intended for children under the age of 18 to make purchases without the involvement of a parent or legal guardian. We do not knowingly collect personal data from children where parental or guardian consent is required.

11. International Data Transfers

Some service providers may process or store information outside Malaysia. Where this occurs, we will take reasonable steps to ensure that personal data receives appropriate protection in accordance with applicable law.

12. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The revised version will be published on this page with an updated “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a personal-data request, please contact AG PLAS SDN. BHD. at agplas@outlook.com or +60 11-1326 9047.