Terms and Conditions

Welcome to the website of AG PLAS SDN. BHD. (“we”, “us” or “our”). These Terms and Conditions govern your access to and use of our website, products and services.

By accessing this website or placing an order, you confirm that you have read, understood and agreed to these Terms and Conditions.

1. Website Use

You agree to use this website only for lawful purposes. You must not:

    • Provide false, inaccurate or misleading information

    • Attempt to gain unauthorised access to the website

    • Interfere with the website’s security or operation

    • Upload malicious code, viruses or harmful content

    • Use the website for fraudulent or unlawful activities

    • Copy or misuse website content without permission

We may restrict or suspend access where misuse, fraud or a security risk is reasonably suspected.

2. Customer Accounts

You may need to create an account to use certain website features.

You are responsible for:

    • Providing accurate and current information

    • Keeping your login details confidential

    • Restricting access to your account

    • Informing us promptly of suspected unauthorised use

You are responsible for activity performed through your account unless caused by circumstances within our reasonable control.

3. Product Information

We make reasonable efforts to display accurate product descriptions, dimensions, colours, images and specifications.

Actual colours may vary slightly because of lighting, photography and device-screen settings. Measurements may also have minor reasonable variations.

Product images are for reference. Accessories or decorative objects shown in lifestyle photographs are not included unless clearly stated in the product description.

4. Prices

All prices are displayed in Malaysian Ringgit (RM) unless stated otherwise.

We may update prices and promotions at any time before an order is accepted. Price changes will not affect orders that have already been confirmed.

If a product is listed at an obviously incorrect price because of a technical or administrative error, we may contact you for confirmation or cancel and refund the affected order.

5. Orders

Submitting an order does not automatically mean that it has been accepted.

An order is accepted when we issue an order confirmation or begin processing the order. We may refuse or cancel an order for reasonable grounds, including:

    • The product is unavailable

    • Payment cannot be verified

    • Delivery information is incomplete or incorrect

    • Fraud or unauthorised activity is suspected

    • A material pricing or product-information error occurred

    • The order cannot be delivered to the stated address

If payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method where reasonably possible.

6. Payment

Customers must use an available payment method shown during checkout.

By submitting payment information, you confirm that:

    • The information is accurate

    • You are authorised to use the payment method

    • Sufficient funds or credit are available

Payments may be processed by third-party payment providers and may be subject to their terms and security procedures.

7. Delivery

Orders are delivered to eligible Malaysian addresses with free shipping, subject to the Shipping Policy. We do not offer overnight delivery.

Orders are subject to our Shipping Policy. Delivery estimates are provided as guidance and may be affected by courier operations, weather, public holidays, incorrect addresses or circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and contact number.

8. Order Cancellation

Cancellation requests are handled according to our Cancellation Policy.

Please contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation once an order has been processed, packed or transferred to the courier.

9. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by our Return, Refund and Exchange Policy.

Customers should inspect products after delivery and notify us promptly if an item is damaged, defective, incorrect or incomplete.

Nothing in these Terms and Conditions excludes rights or remedies that cannot lawfully be excluded under Malaysian consumer-protection laws.

10. Product Availability

All products are subject to availability.

Placing an item in your cart does not reserve it. If an ordered product becomes unavailable, we may:

    • Contact you regarding an alternative

    • Offer an appropriate solution

    • Cancel and refund the affected item

11. Promotions and Discount Codes

Promotions and discount codes may be subject to additional conditions, expiry dates, purchase requirements or product exclusions.

Unless expressly stated, promotional offers:

    • Cannot be exchanged for cash

    • Cannot be combined with other promotions

    • Apply only during the stated promotional period

We may reject the misuse or unauthorised reproduction of a promotional code.

12. Intellectual Property

Website content—including text, graphics, layouts, photographs, product descriptions and branding—is owned by or licensed to AG PLAS SDN. BHD., unless stated otherwise.

You may view the website and download or print information for personal, non-commercial use. You must not reproduce, distribute, modify or commercially exploit website content without prior written permission.

13. Third-Party Services and Links

Our website may use or link to third-party services, including payment gateways, courier services and external websites.

We are not responsible for third-party content, availability, privacy practices or independent actions. Your use of a third-party service may be governed by that provider’s terms.

14. Limitation of Liability

To the extent permitted by applicable law, AG PLAS SDN. BHD. will not be liable for indirect or consequential losses resulting from the use of this website or products.

We do not exclude or limit liability where doing so would be unlawful, including liability arising from fraud or rights protected by applicable Malaysian law.

15. Website Availability

We aim to keep the website accurate and available but do not guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, security, technical updates or operational reasons.

16. Privacy

Personal data is collected and handled according to our Privacy Policy. By using this website, you acknowledge that you have read the Privacy Policy.

17. Changes to These Terms

We may revise these Terms and Conditions when our services, business practices or legal obligations change.

Updated terms will be published on this page with a revised “Last Updated” date. The terms applicable to an order are generally those available when the order is placed.

18. Governing Law

These Terms and Conditions are governed by the laws of Malaysia.

Any dispute will be subject to the jurisdiction of the courts of Malaysia, without limiting any rights or remedies available to consumers under applicable law.

19. Contact Us

For Terms & Conditions enquiries, Please contact AG PLAS SDN. BHD. at agplas@outlook.com or +60 11-1326 9047.