Eligible Circumstances
Items are generally not eligible for an exchange or refund. We may review a request only where:
- we sent the wrong item;
- the delivered item materially differs from the specifications, description, features or information shown on the website;
- the item arrived spoiled, damaged or defective; or
- delivery exceeded the timeframe stated in our Shipping Policy.
Evidence for a Request
Please provide a clear, continuous unboxing video showing the unopened parcel, shipping label, packaging and item received. Where applicable, include a clear first-use video, plus relevant photographs, order details or other supporting documents we reasonably request.
Time Limit
Send the request to agplas@outlook.com within 24 hours of receiving the item. Requests received after this period, or without the required evidence, will not be accepted.
Approved Refunds
Approved refunds are normally processed to the original payment method. An alternative method may be used only where requested and accepted.
Contact
For policy enquiries, email agplas@outlook.com or call +60 11-1326 9047.